Terms of Service

By downloading, installing, or using the Closerapplication ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

These Terms constitute a legally binding agreement between you and Closer Labs("we," "our," or "us").

Age Requirement: You must be at least 13 years old to use Closer By using the App, you represent and warrant that you are at least 13 years of age.

The following terms apply to your use of the App obtained through Apple's App Store and are required by Apple, Inc.:

• This EULA is concluded between you and Closer Labs only, and not with Apple, Inc. ("Apple"). Apple is not a party to this EULA.
• Closer Labs, not Apple, is solely responsible for the App and its content.
• Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if applicable). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
• Closer Labs, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
• In the event of any third-party claim that the App or your possession and use of that App infringes that third party's intellectual property rights, Closer Labs, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
• Apple and Apple's subsidiaries are third-party beneficiaries of this EULA. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary thereof.
• You must comply with applicable third-party terms of agreement when using the App (e.g., you must not be in violation of your wireless data service agreement when using the App).

Closer is a mobile application designed to help romantic couples build deeper connection through daily check-ins, shared memories, relationship questions, care activities, therapy exercises, streaks, and milestones.

• The App is available exclusively on iOS (Apple iPhone and compatible devices).
• The App requires an Apple device and an Apple ID to download from the App Store.
• A stable internet connection is required for most features, including real-time syncing with your partner.
• Minimum iOS version requirements are specified in the App Store listing.

To use Closer, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain only one personal account
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account at closerlabs@gmail.com
• Be responsible for all activity that occurs under your account

Account authentication is provided by Clerk, Inc. By creating an account, you also agree to Clerk's Terms of Service.

Closer is designed for one-to-one romantic partnerships. The following rules apply:

• Each account may be connected to one partner at a time.
• You may invite your partner by sharing a unique invite link generated within the App.
• Both partners must consent to the connection — we cannot guarantee your partner will accept an invitation.
• When a couple disconnects, shared content may no longer be visible to the other partner depending on who initiates the disconnect.
• You are responsible for ensuring you have your partner's consent before sharing any content within the App.

You agree not to:

• Use the App for any unlawful purpose or in violation of these Terms
• Attempt to reverse engineer, decompile, disassemble, or extract source code from the App
• Scrape, crawl, or data-mine any content from the App
• Create fake accounts or couples to game any features
• Use the App as a tool to monitor, surveil, or control a partner without their knowledge
• Attempt to gain unauthorized access to our systems or another user's account
• Interfere with or disrupt the integrity or performance of the App

Domestic Safety Notice: Closer is designed to bring willing couples together. If you feel unsafe, please reach out to the National Domestic Violence Hotline (1-800-799-7233) or text "START" to 88788.

The App, including its design, code, content, branding, therapy lesson materials, EMBER character design, and all other elements, is owned by Closer Labs and protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to reproduce, modify, distribute, or create derivative works based on the App or its content.

The therapy lesson content and relationship exercises available in Closer are provided for educational and informational purposes only. They are based on relationship research and psychology principles, but they are not a substitute for professional therapy, counseling, or mental health treatment.

Closer Labs is not a licensed mental health provider. If you or your partner are experiencing a mental health crisis, relationship crisis, or are in danger, please seek professional help immediately:

• 988 Suicide & Crisis Lifeline: Call or text 988
• Crisis Text Line: Text HOME to 741741
• National Domestic Violence Hotline: 1-800-799-7233
• Emergency Services: Call 911

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT.

WE ARE NOT RESPONSIBLE FOR AND MAKE NO WARRANTIES REGARDING ANY RELATIONSHIP OUTCOMES, EMOTIONAL WELLBEING, OR OTHER CONSEQUENCES OF USING THE APP.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLOSER LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

You agree to indemnify, defend, and hold harmless Closer Labs and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of the App; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of another person or entity.

We reserve the right to suspend or terminate your account and access to the App at our sole discretion, without notice, for conduct that we determine violates these Terms, is harmful to other users, us, third parties, or for any other reason.

You may terminate your account at any time by deleting your account within the App or contacting us at closerlabs@gmail.com.

Upon termination, your right to use the App ceases immediately. Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

Your use of Closer is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the App shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved informally, it shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). Each party shall bear its own costs unless the arbitrator rules otherwise.

YOU AGREE THAT ANY CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING (CLASS ACTION WAIVER).

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction for matters involving intellectual property or confidential information.

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you through the App, by email, or by posting the updated Terms with a new effective date at least 30 days before they take effect.

Your continued use of Closer after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the App.

If you have any questions about these Terms of Service, please contact us: