Privacy Policy

Effective Date: April 12, 2026 · Last Updated: April 12, 2026

1. Introduction

Welcome to Closer ("the App"), a mobile application operated by Closer Labs("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using Closer, you agree to the collection and use of information described in this policy.

If you have questions or concerns, please contact us at: closerlabs@gmail.com

2. Information We Collect

2.1 Account Information (via Clerk Authentication)

When you create an account, we collect through our authentication provider, Clerk, Inc.:

Email address
Display name (optional)
Profile photo (optional)
Authentication tokens and session data
OAuth data if you sign in with Apple, Google, or other providers
Device identifiers associated with your account

2.2 Content You Create and Share

When you use Closer, we collect content you actively create:

Photos and media uploaded to shared memories/timeline albums
Love notes and messages sent to your partner
Mood check-in data — your daily emotional state (Great, Good, Okay, Low, Struggling)
Question responses — your answers to daily intimacy questions
Milestone and anniversary dates you set
Care activity logs — care gestures and appreciation entries
Therapy lesson progress and responses to relationship exercises
Streak and achievement data — daily engagement records
Together counter date — your relationship start date
Date ideas and activity preferences
Glimpse entries and Daily Spark completions

2.3 Automatically Collected Information

Device type, iOS version, and app version
IP address (used for security and fraud prevention)
App usage analytics (feature engagement, session duration)
Crash reports and diagnostic data
Push notification tokens (for sending reminders and partner activity alerts)
Referrer URL (for the waitlist landing page)

2.4 Waitlist Information (Landing Page)

If you join our email waitlist at our landing page before the app launches, we collect your email address for the sole purpose of notifying you when the app is available.

3. How We Use Your Information

We use the information we collect to:

Create and manage your account via Clerk authentication
Sync your content and couple data in real-time via our Convex backend
Display partner-shared content to you and your connected partner
Send push notifications for reminders, streak alerts, partner activity, and daily questions
Track and display relationship milestones, streaks, and achievements
Power therapy lessons and relationship exercises
Improve app features and user experience using aggregated, anonymized analytics
Respond to support inquiries and customer service requests
Send transactional emails (waitlist notification, account security alerts)
Enforce our Terms of Service and prevent abuse
Comply with legal obligations

4. Data Shared Between Partners

Closer is built for two people. When you connect with a partner, the following data is visible to your partner:

Photos and media you upload to shared memories
Love notes and messages you send to them
Your daily mood check-in (if you choose to share it)
Your answers to daily questions (when both partners have answered)
Your care activities and appreciation entries directed at your partner
Streak count and achievement badges
Your display name and profile photo

The following data is private to you and never visible to your partner:

Your login credentials and authentication tokens
Your notification settings and device preferences
Any content not explicitly shared within the app

5. Photo and Media Storage

Photos and media you upload are stored on our backend infrastructure provided by Convex, Inc. All data is encrypted in transit using TLS (Transport Layer Security). Stored media is only accessible to you and your connected partner.

You can delete any photo or memory from within the app at any time. Deletion requests are processed promptly within the app.

6. Third-Party Service Providers

We work with the following third-party providers who may process your data on our behalf. We only share data necessary for them to perform their services.

Clerk, Inc. — Authentication and user management. Clerk Privacy Policy
Convex, Inc. — Backend infrastructure and real-time data storage. Convex Privacy Policy
Apple, Inc. — iOS platform, App Store distribution, push notifications (APNs), and in-app purchase processing. Apple Privacy Policy
Supabase, Inc. — Waitlist data storage for the landing page. Supabase Privacy Policy

We do not sell your personal data to third parties. We do not share your data with advertisers.

7. In-App Purchases and Subscriptions

Closer offers free features with optional premium subscriptions (Closer Premium). All payments and subscription management are processed exclusively by Apple through the App Store. We never receive or store your payment card information.

Apple's privacy practices for payment processing are governed by the Apple Privacy Policy.

8. Push Notifications

Closer sends push notifications to keep you connected with your partner, including:

Daily question reminders
Partner activity alerts (when your partner checks in, answers a question, or sends a note)
Streak reminders
Milestone and anniversary reminders
Care feature notifications

You can opt out of push notifications at any time through your iPhone Settings → Notifications → Closer

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services.

Account data: Retained while your account is active.
Content (photos, messages, responses): Retained until you delete it or delete your account.
Upon account deletion: Your personal data is deleted within 30 days of your request, except where we are required by law to retain it.
Backup retention: Deleted data may persist in encrypted backups for up to 90 days before permanent deletion.
Waitlist emails: Retained until you unsubscribe or the app launches and the list is no longer needed.

10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

For All Users

Access: Request a copy of the personal data we hold about you.
Deletion: Request deletion of your account and personal data.
Correction: Request correction of inaccurate personal data.
Portability: Request your data in a portable format.
Opt out of analytics: Contact us to opt out of usage analytics collection.

California Residents (CCPA)

Under the California Consumer Privacy Act, California residents have additional rights including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

European Residents (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation including the right of access, rectification, erasure, restriction of processing, data portability, and the right to object. You also have the right to lodge a complaint with your local supervisory authority.

Our legal basis for processing is: (a) contract performance — to provide the app services; (b) legitimate interests — to improve our services and prevent abuse; (c) consent — for optional data collection such as analytics.

To exercise any of these rights, contact us at: closerlabs@gmail.com

11. Children's Privacy

Closer is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). We also do not knowingly process personal data from individuals under 16 in compliance with GDPR.

If you believe a child under 13 has provided us with personal information, please contact us immediately at closerlabs@gmail.com and we will delete that information.

12. Security

We implement industry-standard security measures to protect your personal data, including:

TLS encryption for all data in transit
Secure authentication via Clerk with industry-standard protocols
Row-level security policies on our database
Limited employee access to personal data on a need-to-know basis

No system is 100% secure. While we take reasonable measures to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected users as required by applicable law.

13. International Data Transfers

Closer is operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by email at least 30 days before the changes take effect. Your continued use of Closer after that date constitutes your acceptance of the updated policy.

We encourage you to review this page periodically for the latest information on our privacy practices.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Closer Labs
Email: closerlabs@gmail.com